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Bigstep had the most reliable hosting company site in October 2020. Both Bigstep and Hosting Plus responded to all of Netcraft’s requests in October, but a faster average connection time gives Bigstep the edge. Bigstep offers “bare metal” cloud hosting to provide the flexibility of cloud hosting without the overhead and performance degradation of virtualization and has been in the top 10 for four consecutive months.

Second place goes to Hosting Plus. The Chile-based hosting provider offers domain registration and SSL certificates with VPS and dedicated server options for hosting, as well as hosting plans specially designed for WordPress and ecommerce websites. This is the second time Hosting Plus has made the top 10. appears in third place with a single failed request and fastest average connect time on the table for October. offers cloud hosting, dedicated hosting, and colocation in its own main office in Piscataway, New Jersey, as well as smaller facilities in Los Angeles, Amsterdam, and Tokyo.

Linux remains the most popular operating system choice, used by nine of the top 10. SmartOS also appears at EveryCity.

Netcraft measures and provides the response times of around twenty websites from leading hosting providers. Performance measurements are taken at 15 minute intervals from various points on the Internet and averages are calculated over the immediately preceding 24 hour period.

From the customer’s point of view, the percentage of failed requests is more relevant than outages on the websites of the hosting company, as it gives an indication of the reliability of the routing. For this reason, we rank our table according to the fewest failed requests rather than shortest downtime. If the number of failed requests is the same, the sites are ranked by average connection times.

Information on the measurement process and current measurements are available.